IT Manager

We have an amazing position to join our client based in Ely as an IT Manager. The successful applicant will be responsible for monitoring and maintaining computer systems and networks at our clients Ely office and supporting our workshop in Swansea.

The Role

You will install and configure computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone, via remote access or in person.

Main Duties

• Manage, support, motivate and develop the IT Support Technician to meet the Group requirements, including objective setting, team building, performance appraisals, discipline, morale, recruitment, and training requirements.
• Align with the business requirements of the Group, define, develop, and implement IT strategies, policies, and procedures to cover all aspects of the IT Service, including those for infrastructure, security, disaster recovery, standards, purchasing etc.
• Form, build and maintain relationships with internal business managers within the Group to understand their requirements. Offer advice and ensure any IT related tasks within their Business Projects are also completed within specification, to satisfactory quality, on time and within budget.
• Manage and monitor perimeter defences (email gateways, firewalls, remote access gateways, wireless access points, door access), back office (servers, core network switches) and endpoints (desktops, laptops, mobile phones, workgroup switches). Make recommendations for improving security.
• Authorised to make IT purchases up to pre-agreed limits or raise purchase requests in accordance with company procedures.
• Form, build and maintain relationships with external IT Consultants and third-party suppliers, negotiate contracts to obtain and implement relevant technologies at competitive prices with a high level of service

Systems our client work with:

• Endpoint Security: Sophos Intercept X with EDR, Sophos Connect SSL VPN

• Email Security: Mimecast secure gateway, Advanced Threat Protection, Security Awareness training and Archiving. Legacy Mailstore archive application still used for historic emails.

• Office 365 admin portal including admin centers for Security, Compliance, Exchange, SharePoint, Teams, AzureAD & Endpoint Manager

• Business Applications: Sage 200 Finance/Manufacturing, CRM & Payroll, AutoDesk Vault Professional, AutoDesk PDM, AEC & Fusion 360 products

• PCs: Microsoft Windows 7 & 10

• Fibre/Cat6 Ethernet cabling infrastructure

• Ubiquiti Unifi Wi-Fi solution, plus some Zyxel

• Printers, Scanners, Photocopiers & Plotters including Managed Print through PaperCut

• Hardware and software auditing plus IT Support ticketing solution using Lansweeper

• Mobile Phones: Apple iPhone & Samsung Galaxy

Additional Requirements

A Bachelor’s Degree in Information Technology, Computer Science or a similar technical discipline is preferred, coupled with a minimum of 7 years of IT experience.